Returns Policy

Returns Policy applies to all online and in-store sales. Please always retain your receipt for proof of purchase.

Please choose carefully as we do not offer refunds for change of mind purchases.

Where items are faulty; have been incorrectly described or do not do what they are supposed to, you can choose between a refund or exchange.

No exchange or refunds offered on sale items.

In order to obtain an exchange or refund, we require:
- The item(s) are new (returned within 30 days of purchase).
- Any tags are still attached (including barcodes).
- Item(s) still in their original packaging. We have the right to not accept returns for items that are not in new condition/not in the original packaging.

To return your purchase simply visit us in-store or contact us:

Please post your purchase either in your own packaging or an express post satchel. Either one is fine, but we require a tracking number for your postage. If you do not supply us with this number we will not be able to take any responsibility for your return not arriving. Please then email this tracking number to

Please send your return parcel to:

Museum Shop Returns
GPO Box 1836
Adelaide SA 5001

Should you have any queries with regards to our Refund and Return Policies, please contact the Museum Shop: or ph 8203 9888.